SHIPPING

United States & Canada

HOW LONG IS SHIPPING?

This will be determined by what type of shipping you choose. We provide free shipping (U.S. only) for most products which is 2 to 4 business days. We also offer priority shipping which is 1-2 business days. Finally, we offer express overnight shipping which is 1 business day. All of which are offered through USPS. Shipping times may vary. 

HOW SOON WILL MY ORDER SHIP?

Most orders will ship within the same day (if order is placed before 3:00PM EST) or 48 hours from purchase.

I TYPED IN THE WRONG ADDRESS, CAN YOU CHANGE IT?

If your package has already been sent out, you will need to contact USPS to see if you are able to correct the address. DayDay Custom Creations LLC and USPS are not responsible for incorrect addresses inputted by the customers. If your package ends up getting sent back to us, you will need to cover the additional shipping fee for us to send it back out again. 

TRACKING MY ORDER

Customer accounts are updated with tracking info within 24-48 hrs during business days. To make it more convenient for our customers our system automatically emails or texts each customer their tracking numbers when an order ships. Customers are not required to log into the website to track the status of orders. Our goal is to keep customers updated regarding their order status at all times. Of course we're also happy to answer any order status concerns customers send us. Emails are answered on a timely manner basis.

MY TRACKING SAYS MY ORDER WAS DELIVERED, BUT I HAVEN’T RECEIVED MY PACKAGE AND I DON’T SEE IT. WHAT DO I DO?

Sometimes, USPS marks a package as delivered but ends up delivering next business day. We recommend waiting one business day for your order to arrive. Also, please check that your shipping address was typed in correctly for your order. For lost/stolen packages, please contact USPS or your local Postal Service. We can assist you once USPS or your local Postal Service has been contacted.  Email us at daydaycustomcreations@gmail.com

DUTIES/TAXES/CUSTOM FEES

When your order arrives at your shipping destination, import duties/taxes/and/or custom fees may be charged in order to clear the package from customs. DayDay Custom Creations is not responsible for fees that may be charged.